Every time you navigate on a website, you have an objective, even when you think you don’t have one. In this Web 3.0 era (the information comes to you before you need to search for it), based on your navigation, simple algorithms can easily identify you as being either in a searching mode or in [...]
Tagged as:
Aretha Franklin,
Human-machine interaction,
negative word-of-mouth,
outdated information,
Respect,
savoir-vivre,
shipping oversea,
Time,
wasting,
website
Two weeks ago, I came back from a trip to Gaspésie which was a really appreciated (and needed) rest. However, even though I didn’t travel much this summer, in visiting Norway, Quebec City and Gaspésie, I drove a lot and had the opportunity to visit many different cities and to sleep in many different hotels [...]
Tagged as:
billboard,
Customer Acquisition,
Hotel,
Marketing strategies,
Motel,
Multichannel Tourism,
Online Tourism,
strategies,
Tourism
This Tuesday, I attended the Montreal NewTech meeting. The topic of the night was “social change”, where four start-ups presented their projects to the 30-people audience. The last presentation by Jennifer Bell, representing the non-profit start-up VisibleGovernment.ca, was the one that caught my attention most. The whole idea behind the VisibleGovernment.ca organization made me think [...]
Tagged as:
Aggregation,
Citizen empowerment,
Clay Shirky,
Customer Empowerment,
Democracy,
Government,
Jeremy Bentham,
MyBo,
NewTech,
Stephen Harper,
Transparency,
VisibleGovernment.ca
Every time I embark on an airplane, the waiting time in the airport proves to be valuable time spent exploring new venues and starting cogitating about nothing and everything, mostly things that could be related to consumption and society. I recently traveled to Norway for the Macromarketing Society Annual Conference, using KLM as my airline [...]
Tagged as:
Dissatisfaction,
KLM,
KPI,
Multichannel Marketing,
protocol,
Satisfaction,
Time,
Usability testing
In an interesting post published in French, my friend Julie Lemonde – inspired by Boston University Professor Susan Fournier’s article published in Harvard Business Review coauthored with practioner Lara Lee – describes the 7 basic principles related to how to build a successful brand community. Frankly, I recommend both readings since they are: (1) well-written, [...]
Tagged as:
Brand community,
community,
employee,
employment,
leader,
principles,
Seth Godin,
strategies,
successful